SHIPPING & RETURNS

Shipping Policy

  • FREE for orders to UK over £60

  • £3.99 for orders under £50

  • Orders will be delivered Monday–Saturday (excluding bank or public holidays)

  • Standard shipping 3-5 days

Delays during these unprecedented times are inevitable but we do everything we can to ensure that your order is shipped as soon as each item has been individually created just for you.

Return and Exchange Policy

We want you to be delighted with your purchase, but if you are not, you can return any item within 7 days of receipt, provided the products are returned complete, in perfect condition, unused, and with their original packaging.  Any products that show signs of use will not be refunded.

We will be happy to issue a refund, which will go onto the original payment method used when you made your purchase. We are not able to refund any postage charges unless your item is faulty or damaged.

Unfortunately, we cannot offer exchanges. Please return your item/s by post and place a new order online.

  

Returns via Courier/Post

For courier or post returns, please ensure you provide a daytime telephone number and email address in case we need to contact you about the return.  Please let us know what you are returning and why.

We cannot be held responsible for any items lost in transit.  Proof of posting will not be accepted as posting guarantee. 

Make sure your items are securely wrapped and return to the following address:

Returns Department

Suite 14, 70 Churchill Square

Kings Hill

West Malling

Kent, ME19 4YU