IMPORTANT SAFETY INFORMATION
Never allow your candle to burn dry as this will cause the wick to come into contact with the metal wick stabiliser. This may create a hot spot which could cause the glass to crack and shatter. To prevent this we recommend you stop burning when there is at least 0.5cm of unmelted wax remaining in the bottom of your candle. The wick stabiliser should not be visible.
Never place a burning candle in an unventilated or confined area as this may cause soot particles to form.
Natural soy candles burn differently to those made of paraffin. Taking care with your first burn will ensure that you get the very best results from your candle.
When lighting your candle for the first time, allow the melted pool of wax to reach the edges of the glass. This prevents the candle from tunnelling, or burning downwards on subsequent burns. The initial burn may take and hour or two depending on the size of your candle.
It is important not to let your candle burn for more than three to four hours at a time as wicks become long and unstable. This causes off-centre burning, larger flames and a poor fragrance quality.
You may wish to use a candle snuffer to close down the flame. The lids that compliment some of our glasses also work as a snuffer but gently blowing out the candle works just as well. After each burn, always trim the wick to about half a centimetre. You can purchase a wick trimmer, but using your thumb and finger to snap off the cool, used wick works just as well.
Reed Diffusers are flammable, so keep out the reach of children and pets
Do not place on polished or painted surfaces
Wipe up any spillages immediately - the liquid may stain
For a strong scent turn the reeds daily
For a subtle scent turn the reeds less often
The oil will last longer if placed in a colder part of the room
If a diffuser is placed near a form of heat, it will evaporate quite quickly
Reed Diffusers and Candles are flammable so keep out of reach of children and pets.
Always follow the instructions on the bottom of your product.
HAND & BODY LOTION/HAND WASH
Our Lotions do not contain any animal or animal derived raw materials. They are VEGAN friendly and Paraben free. Please read labels on the back of each product.
TERMS & CONDITIONS
These Terms and Conditions outline the rules and regulations for the use of McKenna-Bruce website. By accessing this website you are accepting the Terms and Conditions in full and therefore request that you do not continue to use McKenna-Bruce website if you do not accept all of the Terms and Conditions stated on this page.
The following terminology applies to these Terms and Conditions: “Consumer”, “You” and “Your” refers to you, the person accessing this website and accepting McKenna-Bruce’s Terms and Conditions. “The Company”, “We”, “Our” and “Us”, refers to our company McKenna-Bruce.
Unless otherwise stated, McKenna-Bruce and/or it’s licensors own the intellectual property rights for all material on McKenna-Bruce. All intellectual property rights are reserved. You may view and/or print pages from https://www.mckenna-bruce.co.uk for your own personal use subject to restrictions set in these terms and conditions. You must not; republish material from https://www.mckenna-bruce.co.uk, sell, rent or sub-license material from https://www.mckenna-bruce.co.uk, reproduce, duplicate or copy material from https://www.mckenna-bruce.co.uk, redistribute content from McKenna-Bruce (unless content is specifically made for redistribution), hyperlink to any of the content on the McKenna-Bruce website. All content on the website is the property of McKenna-Bruce and should in no way be copied, altered or used by any other individual.
McKenna-Bruce reserve the right to amend their Terms and Conditions at any time they feel it is deemed necessary without prior warning. Whilst we endeavour to ensure that the information on this website is correct in terms of products, descriptions and prices, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
All prices quoted for each individual product are inclusive of VAT, however where delivery is required for our products extra charges will be applied at the checkout part of the order process.
Under the Consumer Contract Regulations, all consumers have an unconditional right enabling them to cancel an order within 14 calendar days.
If a consumer wishes to cancel their order prior to the goods being despatched a request must be sent to firstname.lastname@example.org. If the goods have already been paid for a full refund will be issued against the original payment method within 2 working days, including postage costs which may have been incurred.
If a consumer wishes to return their order once the products have been despatched , as per the Consumer Contract Regulations, the buyer must inform McKenna-Bruce of their request to email@example.com within 14 calendar days of receiving the goods. Unless a product is faulty / defective, McKenna-Bruce will only accept products for return if they are returned in an ‘unused’, ‘resellable’ condition. A full refund of the original purchase price of the product (excluding the postage charges) will be issued within 14 days of receiving the goods back. Where a consumer changes their mind they are fully responsible for all postage charges relating to returning the product. McKenna-Bruce will not be held liable for any goods that may get lost in transit and we therefore highly recommended that a proof of posting and/or recorded delivery service is used in order to help protect themselves.
If a consumer receives an order which is defective or incorrect they must inform McKenna-Bruce at firstname.lastname@example.org within 48 hours of receiving their order. Once McKenna-Bruce are in receipt of the defective item, either replacement goods will be issued or if required a full refund will be issued of the original purchase price of the product (including postage costs). Postal charges for returning the goods will also be refunded as long as we receive a valid receipt as proof for the charges incurred.
McKenna-Bruce are not liable for any goods which may get lost or damaged whilst in transit. All our packages are securely packed and wrapped to ensure whilst in transit damage does not occur and we have a rigorous process in place in ensure that all orders and products are thoroughly checked prior to leaving our premises. Once an order leaves our premises it becomes the responsibility of the carrier, therefore any lost parcels or damaged items must be claimed for through the relevant carriers compensation process. McKenna-Bruce will assist the consumer in this process as far as providing them with the relevant proof of posting documentation, along with the correct proof of value of the goods but it is the consumers full responsibility to reclaim any monies outstanding and not the responsibility of McKenna-Bruce.